Returns / Exchange Request

Please complete this form — we’ll get back to you with next steps.

Homely Sofas • Returns / Exchange

Order Number

Delivery Date

Full Name

Phone

Delivery Postcode

Range

Model / Variant

Orientation

Colour / Fabric

When are you raising this issue?

Within 14 days of delivery Day 15–30 after delivery

• Within 14 days: eligible for Refund or Exchange. • Day 15–30: Exchange only.

Request type

Refund Exchange

Refunds aren’t available after 14 days; if you select “Day 15–30” above, Refund will be disabled.

Issue Category

Was this written on the delivery note?

Describe the issue

Photo links (optional)

Upload your photos to Google Drive, iCloud, Dropbox, or Imgur and paste the share links.

Earliest date you’re available for collection/exchange

Time preferences

I confirm it’s my responsibility to ensure access (doors, hallways, stairs) to the room of choice. I understand I should not sign the delivery note until items are checked and assembled to my satisfaction. I’ve read and agree to Homely Sofas’ Terms, including 14–30 Day Returns & Exchange policy.

We’ll email you confirmation & next steps.