Terms • Returns • Delivery

14–30 Day Returns & Exchanges

14-day money-back for qualifying issues; days 15–30 covered by our Exchange Guarantee.

Delivery & Access Responsibility

You’re responsible for ensuring access (doors, hallways, stairs). Our team can place & assemble, but won’t remove doors or structures.

Returns & Exchanges (14–30 Days)

14-DAY MONEY-BACK You have 14 days from delivery to request a refund if the item is not as described, has manufacturing flaws or issues, or arrives damaged. If the sofa is simply not to your liking, you may still return it within 14 days; a £49 collection fee may apply to cover transport from your address to our warehouse. This fee is assessed by Homely Sofas Delivery Management and, if payable, is deducted from your refund.

DAY 15–30 EXCHANGE GUARANTEE If you report an issue after day 14 and within 30 days of delivery, you’re covered by our Exchange Guarantee only. A money-back refund is not available after day 14. Provide details (and photos where possible) of what’s wrong and which pieces are affected; our Returns & Exchange Team will guide next steps.

Start a case via our Open a Return / Exchange page with your order number and contact details.

Delivery, Access & Property Responsibility

Our drivers are careful and professional, but we cannot accept responsibility for any damage to your property during delivery.

By reading these Terms & Conditions, you agree it is your responsibility to ensure the furniture fits through any doorways, hallways, staircases, and into the intended room.

Our drivers can place items in a room of your choice and assemble where applicable. However, it is the customer’s responsibility to remove any doors, banisters, or fixtures needed to achieve access. Our drivers are not / will not be responsible for removing anything at your property.

Inspection on Delivery & Signature

Our team typically uses a delivery-note signature system. If the sofa arrives with visible damage, please ask the driver to record this on the delivery notes. Do not sign until the item has been checked and assembled. Sign only when you’re happy.

Discover damage after delivery? Contact us immediately. Even if you signed, you still have 14 days to notify us about issues that weren’t visible at the time. We’ll arrange an exchange or return as soon as possible.

Important: Once the delivery note is signed, we generally cannot accept claims for goods damaged in transit, as the delivery has been accepted. However, hidden issues reported within 14 days are still eligible under our policy above.

After 30 Days

If you’re still experiencing issues after 30 days, we’ll work with you to get everything rectified — whether via repair, exchange, refund, or another suitable solution, depending on the circumstances.

Delivery Coverage & Timings

Free delivery for all England & Wales customers and the majority of surrounding areas, including Newcastle upon Tyne and Middlesbrough.

Scotland: Please message us with your postcode before placing an order so we can confirm coverage.

Dispatch & Delivery Times: Standard lead time is ~4 working days dispatch plus ~3 days delivery. Our team often expedites to ~2 days dispatch + 2 days delivery (delivery within ~1 week).

Scheduling: Our delivery team will contact you to arrange a suitable date/time or offer available slots. Please provide your best contact number(s) so we can reach you easily.

Order Status: Check your order status page for live updates. If delays arise, we’ll contact you proactively.

Returns / Exchange — Get in Touch

To open a return or exchange, please visit our Open a Return / Exchange page and include:

  • Order number and contact details
  • Brief description of the issue (and photos if available)
  • Which pieces are affected

This policy does not affect your statutory rights.

Open a Return / Exchange case